FAQ - Frequently Asked Questions

Q: Where can I find Kokola's Products:

A: Our Kokola Products are distributed in many Hypermarkets, Supermarkets and Local Stores in your area. For a more detailed location, please check the list of our                          

Q: What food certificates does your Company have?

A: Our Company is BRC, FDA, ISO, GMP and Halal Certified. You can check our certificates in the                         Page.

Q: Does your product contain Allergen?

A: We use Egg, Flour and Milk in our Production. All allergens are listed in the packaging to make it easier for the consumer to check. Please check out our                           page for more information.

Q: Are you a Factory or a Trading Company?

A: We are a Biscuit Manufacturing Factory that has been established for more than 40 years

Q: Where is your Factory Located?

A: We are Located in Gresik City, East Java, Indonesia.

Q: How long have you been exporting your products?

A: We started our export approximately 10 years ago and until now we have served more than 50 countries. The full list of our distribution countries can be seen in the              

Q: What is your delivery lead time?

A: It depends to each country, but generally our production lead time will take around 14 Days and then the rest will depend on each country's shipping time from our port.

Q: Where is your port?

A: Our port is in Surabaya Port.

Q: What is your payment terms?

A: Normally our preferred term is L/C at sight or T/T (100% in advance). However, other payment terms can be discussed further during the negotiation period. Please                                                   for negotiation. 

Q: Can you do OEM / Private Label?

A: Yes, we can do OEM / Private Label, with terms and conditions applied.

Q: Do you have Online Shop?

A: Yes, we provide Online Shop service so that you can manage your order conveniently. Please check our 

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